Legal

Privacy Policy

Effective Date: April 13, 2026

1. Introduction

NeuroCare Path LLC (“NeuroCare Path,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website, mobile applications, and telehealth platform (collectively, the “Platform”) and the services offered through the Platform (the “Services”).

This Privacy Policy applies to information collected through the Platform and does not apply to information collected offline or through other websites or services operated by third parties. By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you create an account, complete health questionnaires, or communicate with us. This may include:

  • Personal Identifiers: Name, email address, phone number, date of birth, mailing address, Social Security number (if required for insurance billing)
  • Health Information: Medical history, current medications, symptoms, mental health assessments, ADHD evaluations, treatment plans, prescription information
  • Insurance Information: Health insurance provider, policy number, group number, subscriber information
  • Payment Information: Credit card number, billing address, payment history
  • Communications: Messages with Providers, customer support inquiries, feedback and surveys

2.2 Information Collected Automatically

When you access the Platform, we automatically collect certain information, including: device information (device type, operating system, unique device identifiers, browser type); usage information (pages visited, features used, time spent on Platform); location information (general location based on IP address); and information collected through cookies and tracking technologies.

2.3 Information from Third Parties

We may receive information about you from third parties, including: healthcare providers who refer you to our Services; pharmacies that fill your prescriptions; laboratories that process tests; health insurance companies; and identity verification services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To operate the Platform, facilitate telehealth consultations, process prescriptions, and deliver healthcare services
  • Treatment: To enable Providers to diagnose, treat, and manage your health conditions, including ADHD
  • Payment: To process payments, submit insurance claims, and manage billing
  • Healthcare Operations: To conduct quality assessments, credentialing, auditing, and compliance activities
  • Communication: To send appointment reminders, treatment information, prescription notifications, and respond to inquiries
  • Improvement: To analyze usage patterns, improve the Platform, and develop new features
  • Security: To detect, prevent, and respond to fraud, abuse, and security incidents
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Healthcare Providers: With Providers affiliated with our Medical Groups to deliver telehealth services
  • Pharmacies: With pharmacies to fill prescriptions ordered by your Provider
  • Laboratories: With laboratories to process diagnostic tests ordered by your Provider
  • Insurance Companies: With your health insurance provider for claims processing and benefits verification
  • Service Providers: With vendors who provide services on our behalf, subject to confidentiality agreements
  • Legal Requirements: When required by law, subpoena, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Protected Health Information and HIPAA

Certain information collected through the Services constitutes Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”). The use and disclosure of PHI is governed by the Notice of Privacy Practices provided by the applicable Medical Group. NeuroCare Path acts as a Business Associate under HIPAA and maintains appropriate safeguards to protect PHI in accordance with applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of the Platform. We use: Essential Cookies (required for the Platform to function properly); Functional Cookies (remember your preferences); and Analytics Cookies (help us understand usage patterns). You can manage cookie preferences through your browser settings.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. These measures include: encryption of data in transit and at rest; access controls and authentication; regular security assessments; employee training on privacy and security; and incident response procedures. However, no method of transmission over the Internet is completely secure.

8. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal law, which may require retention for a minimum period (typically 6–10 years or longer for minors).

9. Your Rights and Choices

  • Access and Correction: You have the right to access your personal information and request corrections to inaccurate information.
  • Deletion: You may request deletion of your personal information, subject to legal retention requirements.
  • Opt-Out of Marketing: You may opt out of promotional communications by following the unsubscribe instructions in our emails.
  • State-Specific Rights: Depending on your state of residence, you may have additional rights under state privacy laws. Please contact us to exercise these rights.

10. Your HIPAA Rights

Under HIPAA, you have the following rights with respect to your Protected Health Information:

  • Right to Access: You have the right to inspect and obtain a copy of your PHI
  • Right to Amend: You have the right to request amendments to your PHI
  • Right to Accounting: You have the right to receive an accounting of certain disclosures of your PHI
  • Right to Restrict: You have the right to request restrictions on certain uses and disclosures
  • Right to Confidential Communications: You have the right to request to receive communications by alternative means
  • Right to Complain: You have the right to file a complaint with the U.S. Department of Health and Human Services

11. Children's Privacy

The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete that information.

12. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Platform before the changes take effect. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

NeuroCare Path LLC
Privacy Officer
Email: privacy@neurocarepath.com
Baton Rouge, Louisiana