Legal

Terms of Use

Last updated: April 13, 2026

1. Acceptance of Terms

Welcome to NeuroCare Path LLC (“NeuroCare Path,” “we,” “us,” or “our”). These Terms of Use (“Terms” or “Agreement”) constitute a legally binding agreement between NeuroCare Path and you, the individual (“you,” “your,” or “User”) concerning your access to and use of the NeuroCare Path website, mobile applications, and telehealth platform (collectively, the “Platform”), and the services offered through the Platform (the “Services”).

By accessing or using the Platform or Services, creating an account, or clicking “I Accept” or similar acceptance mechanism, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Platform or Services.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform. Your continued use of the Platform or Services after any such changes constitutes your acceptance of the modified Terms.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use the Services, you must: (a) be at least eighteen (18) years of age; (b) be a resident of the United States in a state where the Services are available; (c) have the legal capacity to enter into this Agreement; (d) not be barred from receiving healthcare services under applicable law; and (e) provide accurate and complete information during registration.

2.2 Account Creation

To access certain Services, you must create a user account (“Account”). You agree to: (a) provide true, accurate, current, and complete information during registration; (b) maintain and promptly update your Account information; (c) maintain the confidentiality of your password and Account credentials; (d) notify us immediately of any unauthorized use of your Account; and (e) accept responsibility for all activities that occur under your Account.

You may not create more than one Account, share your Account credentials with others, or allow others to access your Account. We reserve the right to suspend or terminate your Account if any information provided is inaccurate, incomplete, or fraudulent.

3. Description of Services

3.1 Overview of Services

NeuroCare Path operates a technology platform that facilitates connections between users and licensed healthcare providers (“Providers”) for the provision of telehealth services, with a focus on Attention-Deficit/Hyperactivity Disorder (“ADHD”) assessment, diagnosis, and treatment. The Services may include: (a) telehealth consultations via video, audio, or asynchronous messaging; (b) ADHD evaluations and assessments; (c) prescription management services; (d) care coordination; (e) access to educational resources; and (f) other healthcare-related services as may be offered from time to time.

3.2 NeuroCare Path's Role

NEUROCARE PATH DOES NOT PROVIDE MEDICAL SERVICES.

NeuroCare Path operates the technology platform through which you can connect with Providers. The Providers are independent healthcare professionals who use professional judgment in rendering telehealth services. NeuroCare Path provides administrative, payment, technological, and other supportive non-clinical services. The Providers, and not NeuroCare Path, are responsible for the quality and appropriateness of the care they render to you.

By using the Services, you may enter into a provider-patient relationship with one or more Providers, but you are not entering into a provider-patient relationship with NeuroCare Path.

3.3 Affiliated Medical Groups

The clinical services provided through the Platform are delivered by independent medical groups and their employed or contracted Providers (collectively, “Medical Groups”). NeuroCare Path has entered into agreements with Medical Groups to facilitate the delivery of telehealth services. Medical Groups are solely responsible for the healthcare services they provide and exercise independent medical judgment in diagnosing and treating patients.

4. Telehealth Services

4.1 Nature of Telehealth

Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. Telehealth may be used for evaluation, diagnosis, treatment, follow-up care, and patient education.

4.2 Limitations of Telehealth

You understand and acknowledge that: (a) the Services are not a substitute for in-person medical care in all situations; (b) Providers cannot conduct physical examinations through telehealth; (c) the information you provide is essential to diagnosis and treatment; (d) there is no guarantee of diagnosis, treatment, or prescription; (e) technical failures may interrupt Services; and (f) Providers may determine that telehealth is not appropriate for your condition and may recommend in-person care.

4.3 Prescriptions and Controlled Substances

If a Provider determines that a prescription is appropriate, the prescription may be sent electronically to a pharmacy of your choice. You understand that: (a) there is no guarantee that a prescription will be written; (b) prescriptions are subject to Provider discretion and applicable law; (c) ADHD medications may include controlled substances that are subject to additional federal and state regulations; (d) controlled substance prescriptions require compliance with additional protocols, including periodic check-ins and potential drug screening; and (e) NeuroCare Path does not guarantee the availability of any medication at pharmacies.

5. User Responsibilities

You agree to: (a) provide accurate, complete, and current medical history and health information; (b) inform Providers of all medications, supplements, and substances you are taking; (c) follow Provider recommendations and treatment plans; (d) notify your primary care physician of any treatment received through the Services; (e) comply with all applicable laws and regulations; (f) use the Services only for lawful purposes; (g) maintain the confidentiality of your Account credentials; and (h) ensure you are in a private, secure location during telehealth visits.

You agree NOT to: (a) provide false or misleading information; (b) use the Services for emergency medical situations; (c) attempt to obtain controlled substances for non-medical purposes; (d) share medications prescribed through the Services with others; (e) interfere with the proper functioning of the Platform; (f) violate any applicable laws or regulations; or (g) engage in any conduct that could harm other users or Providers.

6. Fees and Payment

6.1 Service Fees

Use of certain Services requires payment of fees. All fees will be disclosed prior to your use of the Services. You authorize NeuroCare Path to charge your designated payment method for all applicable fees. Fees are non-refundable except as required by law or as otherwise stated in these Terms.

6.2 Subscription Services

If you enroll in a subscription-based Service, you will be billed on a recurring basis (monthly or as otherwise specified) until you cancel your subscription. You may cancel your subscription at any time through your Account settings or by contacting customer support. Cancellation will take effect at the end of the current billing period.

6.3 Insurance

The Services may or may not be covered by your health insurance. NeuroCare Path is not an insurance provider. If you provide insurance information, you authorize us to submit claims on your behalf. You are responsible for any amounts not covered by your insurance. The Medical Groups are not enrolled with Medicare, Medicaid, TRICARE, or other federal healthcare programs. If you are covered by any of these programs, you may not be eligible to use certain Services.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our Privacy Policy. You also consent to the Notice of Privacy Practices provided by the applicable Medical Group, which describes how your protected health information (“PHI”) may be used and disclosed in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

8. Intellectual Property

The Platform and all content, features, and functionality are owned by NeuroCare Path, its licensors, or other content providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use in accordance with these Terms.

9. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, NEUROCARE PATH DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEUROCARE PATH IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF PROVIDERS, MEDICAL GROUPS, PHARMACIES, OR ANY THIRD PARTIES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEUROCARE PATH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. IN NO EVENT SHALL NEUROCARE PATH'S TOTAL LIABILITY EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless NeuroCare Path, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any information you provide through the Services.

12. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except as set forth below, you and NeuroCare Path agree that any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules.

CLASS ACTION WAIVER: YOU AND NEUROCARE PATH AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

JURY TRIAL WAIVER: YOU AND NEUROCARE PATH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL.

You may opt out of arbitration by sending written notice within thirty (30) days of your first use of the Services to: NeuroCare Path LLC, Attn: Arbitration Opt-Out, [Address], Baton Rouge, Louisiana.

13. Termination

We may suspend or terminate your access to the Services at any time, with or without cause and with or without notice. You may terminate your Account at any time. Upon termination: (a) your right to use the Services will immediately cease; (b) you remain responsible for any outstanding fees; and (c) provisions that by their nature should survive termination shall survive.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of laws principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in East Baton Rouge Parish, Louisiana.

15. General Provisions

These Terms, together with the Privacy Policy, Telehealth Informed Consent, and any other agreements incorporated by reference, constitute the entire agreement between you and NeuroCare Path. If any provision is held invalid, the remaining provisions shall remain in full force. No waiver shall be deemed a further or continuing waiver. You may not assign these Terms without our consent. By using the Services, you consent to receive electronic communications.

16. Contact Information

NeuroCare Path LLC
Email: legal@neurocarepath.com
Baton Rouge, Louisiana

BY USING THE SERVICES, CREATING AN ACCOUNT, OR CLICKING “I ACCEPT,” YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.